PRIVACY POLICY

I. INTRODUCTION

This Privacy Policy (hereinafter the “Privacy Policy” or “PPPD”) has been established by our Company in order to inform you about how we process the personal data you provide to us, the purposes for which we process them, the categories of recipients, and the procedures available to you for exercising your legal rights.

Therefore, the management and protection of your personal data are governed by the terms of this declaration, as well as by the relevant provisions of Greek, EU, and international law on the protection of individuals against the processing of personal data, and by the decisions of the Hellenic Data Protection Authority. Any future changes to the above regulatory framework will automatically apply to this Policy.

This Policy forms an integral part of the General Terms of Use and Transactions of joolseshop.gr. We may modify this Policy, in whole or in part, at any time at our absolute discretion. Any modifications will take effect immediately once they are posted on our website. If you continue to use our website and services after such modifications have been posted, you will be deemed to have accepted them unconditionally. If you do not agree with the terms of this Policy, as amended, you must discontinue using our website and online store.

The security and protection of your personal data are our priority. For this reason, we are committed to handling your data responsibly.

Our website may contain links to other websites controlled by third parties (individuals or legal entities). joolseshop.gr bears no responsibility for the privacy policies or personal data management practices of those websites.

II. PRIVACY POLICY DETAILS

1. Definition of Personal Data

Personal Data refers to any information relating to an identified or identifiable natural person. Such information includes, for example: name, address, date of birth, gender, mobile phone number, email address, as well as usage data such as username, password, and IP address.

2. Personal Data We Collect

When visiting our website and online store, and in order to:
a) register as a member and create an account
b) subscribe to the JOOLS est.2004 Newsletter
c) enable communication with you for updates about orders or new products
d) exercise your rights under the law

…you may be asked to provide personal information (name, surname, email, profession, shipping address, date of birth, gender, phone number, credit card details, etc.)

For simple browsing, no personal information is required.

For registration, we collect:
Name, surname, postal address, gender, date of birth, phone number, email address, and password.

For every purchase, required details include:
Full name, ID number (to verify identity when using credit cards), landline phone number, address, billing and shipping details, and document type (receipt or invoice). Optional details include mobile phone, fax number, and profession.

For invoices, we require company name, tax number, and registered address.

For Newsletter subscription, we need your email address.
For SMS updates, we need your mobile phone number.

3. Purpose of Data Processing

Personal data collected through the website is processed exclusively for:

  • your transactions with us

  • communication regarding orders or services

  • improving our services

  • proper operation of the website

  • statistics and service optimization

Your data is stored securely for as long as you are registered with any service of joolseshop.gr and deleted once the relationship ends. Member account data is stored for two (2) years.

We request only the information necessary to ensure:

  • timely delivery of your orders

  • secure payment

  • personalized service

4. Data Recipients & Purpose of Transmission

We may transfer your data to agents or subcontractors for supporting or fulfilling your transactions, under strict conditions ensuring lawful processing.

Examples:

  • Courier companies for order delivery

  • Credit card providers for payment processing

  • Marketing partners

  • Technical service providers (hosting, IT support)

Employees of JOOLS est.2004 with access to personal data are strictly limited and authorized.

Data may be disclosed to judicial, police, or administrative authorities upon lawful request.

5. User Consent

By using joolseshop.gr, you consent to this Privacy Policy, specifically:

Account Information:
If you provide bank details, you consent to their use for potential refunds.

Marketing Use:
You consent to receiving newsletters or promotional emails.
You may unsubscribe anytime via email (info@joolseshop.gr) or through your account settings.

Fraud Prevention:
We may process data necessary for identifying or preventing fraudulent activities.

Legal Disclosure:
You consent to the transmission of data to authorities where required for public safety or criminal investigations.

6. Data Storage

Your data is stored on servers located at our headquarters in Athens.

joolseshop.gr does not store or manage credit card details.

7. Rights of Access & Objection

Under the applicable data protection laws, you have the right to:

  • access your personal data

  • request correction or deletion

  • object to further processing

To exercise these rights, contact:
Email: info@joolseshop.gr
Phone: 210-3250215

You may request information or object to the processing at any time.